To ensure successful delivery, the End Customer must provide accurate and complete contact and shipping information. If the End Customer has provided correct and functional contact details (email and phone number) but the package cannot be delivered for reasons beyond their control, we will promptly resend the order at no additional cost.

However, if the courier is unable to contact the End Customer more than twice, or if the order is held at the courier facility for several days and then returned, we do not offer free shipping for the resend. The End Customer will need to cover the shipping costs for the second delivery, along with any additional fees, such as return shipping charges and customs duties.

If the order is damaged during return delivery, we will reprint the product at no extra cost. Please note that it is the End Customer's responsibility to track the order's shipping progress and provide any necessary details to the courier. In the case of a returned order, we will always contact our partner as soon as we receive the package to agree on the next steps.