Packaging

• What packaging do you use?
• Do you add gift notes to orders?

Fulfillment

• Can you print metallic colors?
• What printers and inks do you use?
• What does it mean if my order is on hold?
• What are your average fulfillment times?
• Can I create listings through your system?

Shipping

• What is EU Zone 1, EU Zone 2 and EU Plus?
• Do you do white-label shipping, and will my store name appear on the shipping label?
• What happens if the courier fails to deliver the order and it gets returned to the sender?
• Can I change the shipping address after placing the order?
• How do you ship multiple orders?
• What is the difference between economy, standard, and express shipping?

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