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What should I do if my order is on Hold?

  • Updated

Your order may be put on Hold for the following reasons:

  • Issue or question regarding the design
  • Higher delivery cost zone requiring shipping approval
  • Incorrect delivery address (including PO boxes, FPO, APO)
  • Missing delivery or recipient contact information

When an order is put on hold, a comment detailing the specific issue or question from the production department will appear in the system. Alternatively, our support team will contact you via email regarding the situation.