Your order may be put on hold for the following reasons:

• Issue or question regarding the design
• Higher delivery cost zone requiring shipping approval
• Incorrect delivery address (including PO boxes, FPO, APO)
• Missing delivery or recipient contact information

When an order is put on hold, a comment detailing the specific issue or question from the production department will appear in the system. Alternatively, our support team will contact you via email regarding the situation.