If your customer has received a wrong/defective item, please don't hesitate to reach out to our support team at support@printseekers.com. 

Please include the Printseekers order number, a short description of the issue, and any relevant photos.

Please note that we are not able to offer replacements or refunds for items with subjective design issues, such as AI-upscaled blur, low-quality textures, or details that look acceptable on screen but show imperfections at full print size. Additionally, we are unable to reproduce metal colors such as gold, silver, and bronze.