If the Product is lost (with no updates for more than 20 days from the courier), we will dispatch a free replacement or offer a refund. Please note that this policy does not apply to economy shipping; for economy shipping orders, the order can be identified as lost after 30 days of no updates. To initiate the process for a resend of a lost Product, please notify us of the issue within a maximum of 2 months from the date the original order was shipped out. We kindly ask to promptly report any such claims within this stipulated timeframe to expedite a resolution.