In case of a damaged order, we require specific photos to proceed with a free resend or refund. The required photos are:

1. A close-up photo of the shipping label
2. A photo of the entire box in which the item was delivered, ensuring any visible damage to the box is clearly shown
3. A photo of the entire item
4. A close-up photo of the damage to the item

You can submit the damaged order claim here.

Once the form is completed and all required photos are provided, our support team will process the free resend or refund. If any photos are missing or additional information is needed, our support team will reach out to you.