If a package is marked as delivered but the customer insists they have not received it, we kindly ask that they check with their neighbors and family members to see if someone else may have accepted the package on their behalf. Additionally, it is advisable for the customer to contact their local courier office directly, as packages are sometimes held there or delivery attempts are made but not completed.

If the package still cannot be located after these initial steps, please do not hesitate to contact our support team by emailing support@printseekers.com. Our team will work closely with the courier service to investigate and clarify the current delivery status, ensuring that we provide you with the most accurate and up-to-date information regarding your shipment.

We ask that you report any missing parcels to us within 14 days from the date the package was marked as delivered. This timeframe helps us to promptly address the issue and initiate any necessary follow-up actions with the courier service to resolve the matter efficiently.